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For direct lines to each clinic or calling after reception hours, go to our clinic locations page.
NO DOCTOR'S REFERRAL NEEDED
We work closely with doctors and surgeons, however you don't need a doctor's referral to see any one of our Physio Fitness Therapists.
HEALTH FUND REBATES If you have the extras cover with any health fund they will pay a rebate for part of the cost of your Physiotherapy and Massage Therapy consultation. Rebates for treatments vary from fund to fund and it also depends on the level of cover you have. To find out how much you get back for each physio or massage treatment simply contact the health fund you are with.
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HICAPS ELECTRONIC CLAIMING All our clinics have HICAPS on-the-spot electronic rebate claiming for participating health funds. Simply bring your card with you to your appointment. No more need to take the receipt into your healthfund and it's all done. Easy! You can then pay only the GAP amount. We accept cash, EFTPOS, Visa or Mastercard. Click the links below for a list of funds that are currently electronic.
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MEDICARE EPC PROGRAM We also can swipe for Medicare EPC (Enhanced Primary Care) claims if you have been referred under the EPC scheme for Physiotherapy by your Doctor. You can receive up to 5 sessions per calendar year. You need to bring the referral form with you. We DO NOT bulk bill for this service, so you will be able to claim back the medicare rebate by swiping your medicare card after you have paid the consultation fee for the session.
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WORKER'S COMPENSATION Injured workers and people claiming injury compensation through a third party are able to select the provider of their Physiotherapy and Injury Rehabilitation. Once you have received a referral for Physiotherapy treatment from your Doctor you are able to make an appointment with us, even if the referral is made out to another health provider. Physio Fitness Australia deal with Workers’ Compensation and CTP claim cases and bill directly to the insurance companies.
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NDIS REGISTERED PROVIDERS Our clinics are NDIS registered and all Physio's are registered providers for NDIS clients. If you are currently supported by the Australian National Disability Insurance Scheme (NDIS) then you will be able to see one of our Physio's under this benefit. Please contact the clinics for further information and appointment bookings.
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CANCELLATION AND MISSED APPOINTMENT POLICY
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At least 24 hours before your appointment we either send an SMS or phone you to confirm the appointment. If we cannot contact you we will endeavour to leave a message. Please make sure we have your latest contact details to assist us in this process. If less than 24 hours notice is given for a cancellation of an appointment, or if you fail to attend an appointment, 100% of the consultation fee will be charged.
We understand that sometimes unforeseen circumstances can occur where it may be difficult for you to attend your appointment, however we have a reminder system in place to help you avoid this. The way we see it is once our time is booked we are dedicated 100% to that client for the allotted time. If the client doesn’t show up or cancels we have no way of providing our services for anyone else who may need it as it is too late. Not showing up denies another client the chance to book that time.
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OUR GUARANTEE TO YOU
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We believe in getting the results for you that you need, and to your complete satisfaction. We are so confident in our abilities that should you be in any way unsatisfied with any treatment session provided by one of our Therapists, you will receive a your full money back for your session. |
