BOOK AN APPOINTMENT
AT PHYSIO FITNESS
To book an appointment with one of our Physiotherapists or Remedial Massage Therapists you can either book online, call us or email us to request a Physiotherapy or Massage Therapy appointment. You will be sent an email reminder 2 days before your appointment and a SMS reminder the day before. Please note our cancellation and missed appointment policy below.
BOOK ONLINE
CALL US
EMAIL US
TELEHEALTH ONLINE PHYSIO CONSULTATIONS
Telehealth appointments are a highly effective alternative to face-2-face in-room consutlations as we are able to assess, diagnose and help you with exercises and rehab programs through video.
WORKER'S COMPENSATION AND CTP APPOINTMENTS
Whether you have been injured at work or been involved in a accident and are claiming through Worker's Compensation or CTP Insurer, you can come and see us for Physiotherapy treatment.
You will need to have an active claim with a claim number and with approval for Physiotherapy and a capacity of assessment from your Doctor. Simply call us to book your appointment with Elise Mulvihill - our Worker's Compensation and CTP Physiotherapist.
CANCELLATION, RESHEDULING AND MISSED APPOINTMENT POLICY
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At least 24 hours before your appointment we either send an SMS or email to confirm the appointment. Please make sure we have your latest contact details to assist us in this process. If less than 24 hours notice is given to move/cancel an appointment, or if you fail to attend an appointment, 100% of the consultation fee will be charged.
We understand that sometimes unforeseen circumstances can occur where it may be difficult for you to attend your appointment, however we have a reminder system in place to help you avoid this. The way we see it is once our time is booked we are dedicated 100% to that client for the allotted time. If the client doesn’t show up or cancels we have no way of providing our services for anyone else who may need it as it is too late. Not showing up denies another client the chance to book that time.
Our cancellation policy extends to include group classes. As spots are limited any cancellations within 24 hours of class will be deducted in full. |
OUR GUARANTEE TO YOU
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We believe in getting the results for you that you need, and to your complete satisfaction. We are so confident in our abilities that should you be in any way unsatisfied with any treatment session provided by one of our Therapists, you will receive your session cost returned in full. |
NO DOCTOR'S REFERRAL NEEDED
We work closely with doctors and surgeons, however you don't need a doctor's referral to see any one of our Physio Fitness Therapists.
HEALTH FUND REBATES If you have the extras cover with any health fund they will pay a rebate for part of the cost of your Physiotherapy and Massage Therapy consultation. Rebates for treatments vary from fund to fund and it also depends on the level of cover you have. To find out how much you get back simply contact the health fund you are with.
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HICAPS ELECTRONIC CLAIMING All our clinics have HICAPS on-the-spot electronic rebate claiming for participating health funds. Simply bring your card with you to your appointment.
You then only need to pay the remaining GAP amount for your session. We accept cash, EFTPOS, Visa, Mastercard or AMEX.
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NDIS REGISTERED PROVIDERS Our clinics are NDIS registered and all Physio's are registered providers for NDIS clients. If you are currently supported by the Australian National Disability Insurance Scheme (NDIS) and your a self-funded, then you will be able to see one of our Physio's under this benefit.
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DVA REGISTERED PROVIDERS Our clinics are and all Physio's are registered to treat Department of Veterans Affairs clients with no additional charges. All treatments are GAP-free.
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MEDICARE EPC PROGRAM We also can swipe for Medicare EPC (Enhanced Primary Care) claims if you have been referred under the EPC scheme for Physiotherapy by your Doctor. You can receive up to 5 sessions per calendar year. You need to bring the referral form with you.
We DO NOT bulk bill for this service, so you will be able to claim back the medicare rebate by swiping your medicare card after you have paid the consultation fee for the session.
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